Electronic Banking Services in Indonesia, an Analysis

Lucia Sri istiyowati


Utilization of electronic technology is progressively growing, no exception in Indonesia. A golden opportunity for banks that are competing in improving electronic banking services. The banking world in Indonesia is transforming toward digital banking. The purpose of this study is to measure the level of satisfaction of electronic banking services in Indonesia. This research instrument is composed of the dimensions of the existing internet banking services and the success of an e-commerce into an instrument of assessment of the profile of internet banking services in Indonesia. Research population is electronic banking service provided by bank in Indonesia. This research is conducted for the dimensions of internet banking services for personal banking. The results of the research indicate that the reason to use e-banking because of the practical reasons (79.10%), and level of electronic banking services in Indonesia has reached 81.4%.


analysis, electronic Banking, service quality

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Copyright (c) 2018 Lucia Sri istiyowati

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